Privacy Policy

Welcome to MR AC Wala’s Privacy Policy (“Privacy Policy” or “Policy”).

MR AC Wala India Private Limited and its affiliates (collectively, “MR AC Wala”, “we”, or “us”) are engaged in providing online solutions to connect customers seeking specific air conditioning services with professionals offering such services. This Policy details our approach to the collection, storage, use, processing, and disclosure of personal data that you consent to share with us when you access, use, or interact with our website at https://www.mracwala.com/ or our mobile application ‘MR AC Wala’ (collectively, “Platform”), or when you avail of products or services offered by MR AC Wala through the Platform (collectively, the “Services”). Services provided to you by professionals through the Platform are referred to as “Professional Services”.

At MR AC Wala, protecting your data and respecting your privacy is paramount. In delivering the Services or Professional Services, we must collect and process certain data about you. This Policy clarifies how we handle your data.

Unless defined in this Policy, capitalized terms hold the same meaning in our Terms and Conditions, available at https://www.mracwala.com/terms (“Terms”). This Policy should be read alongside the Terms.

By using the Services, you acknowledge that you have read this Policy, agree to its terms, and consent to the processing activities it describes.

For details on the application of this Policy to your data, please refer to Section 1.

  1. BACKGROUND AND KEY INFORMATION

(a) Policy Application:

This Policy applies to individuals who access, use the Services, or avail of the Professional Services. “You” refers to end-users of the Platform.

By utilizing the Platform, you consent to collecting, storing, using, and disclosing your personal data as outlined in this Policy.

(b) Review and Updates:

We periodically review and may update this Privacy Policy. Regular review of this Policy is recommended. Keeping your data accurate and current is important; please inform us of any changes to your data.

(c) Third-Party Services:

The Platform might include links to third-party websites, plug-ins, services, and applications (“Third-Party Services”). Interacting with these links or enabling connections may allow third parties to collect or share your data. We do not control these Third-Party Services and are not responsible for their privacy statements. Upon leaving our Platform or accessing third-party links, we encourage you to read the privacy policy of these third-party service providers.

  1. PERSONAL DATA COLLECTION

We collect various types of personal data about you, including:

  • Contact Data (e.g., mailing or home address, location, email addresses, and mobile numbers).
  • Identity and Profile Data (e.g., name, username, photographs, and gender).
  • Marketing and Communications Data (e.g., preferences in receiving marketing from us and our third parties, communication preferences).
  • Technical Data (e.g., IP address, browser type, details of your device’s operating system, and other technology on the devices you use to access the Platform).
  • Transaction Data (e.g., details of Services or Professional Services availed, payment details).
  • Usage Data (e.g., information on how you use the Services and Professional Services, activity on the Platform).

Aggregated data may be derived from your data but is not considered personal data in law as it does not directly or indirectly reveal your identity. If we combine or connect aggregated data with your data so it can identify you, we treat the combined data as personal data.

(c) Non-Provision of Personal Data:

Failure to provide personal data when required may result in our inability to provide you with Services. In such cases, we may have to cancel or limit your access to the Services.

  1. COLLECTION METHODS

Personal data is collected via:

(a) Direct interactions (e.g., account creation, using our Services, entering promotions, or contacting us). (b) Automated technologies or interactions (e.g., using cookies or similar technologies when interacting with the Platform). (c) Third parties or publicly available sources (e.g., analytics providers, service professionals).

  1. USAGE OF PERSONAL DATA

Your data is used by applicable laws for purposes including:

  • Verification of identity and user account creation.
  • Provision of Services and Professional Services.
  • Personalization of your experience and improvement of our Services.
  • Marketing and advertisements.
  • Legal obligations compliance.

By using our Services and creating an account, you authorize us and our partners to contact you for Service provision and related purposes.

We may share your data as necessary with service professionals, vendors, and partners, and as required by law.

  1. COOKIES

Cookies help us recognize your browser, remember your preferences, and provide a seamless experience. We may engage third parties to assist in understanding our site visitors.

  1. DATA DISCLOSURE

Your data may be shared with service professionals, and internal and external third parties for the purposes outlined in Section 4, under strict conditions to ensure your data’s security and lawful processing.

  1. YOUR RIGHTS

You have the right to access, update, or delete your data. Opt-out options are available for marketing communications.

  1. ACCOUNT AND DATA DELETION

You can request to delete your account and personal data by contacting us. Certain transaction data may be retained as required by law.

  1. DATA TRANSFERS

Your data may be transferred and stored in different locations as part of the Services. Such transfers comply with legal standards.

  1. DATA SECURITY

We implement security measures to protect your data, including encryption and password protection. You are responsible for keeping your password secure.

  1. DATA RETENTION

Your data is retained as necessary for our purposes and in compliance with legal obligations.

  1. BUSINESS TRANSITIONS

In the event of a business transition, your data may be among the transferred assets.

  1. USER-GENERATED CONTENT

The content you post on our Platform becomes public. We are not liable for misuse of such publicly available information.

  1. POLICY UPDATES

We may update this Policy periodically. Continued use of the Platform after updates signifies your consent to the revised terms.

  1. GRIEVANCE OFFICER

For queries or concerns regarding this Policy, please contact our grievance officer at privacy@mracwala.com.